AT&T Voice DNA® User Support

Overview

Hoteling is a feature of your AT&T Voice DNA® service that enables one user's AT&T Voice DNA phone number and features to temporarily be moved to another user's IP phone on the network.

Hoteling is beneficial when you're visiting another office in your location or enterprise, because you can work as if you had your own AT&T Voice DNA phone with you. You can also share your phone with visitors to your office.

There are three categories of hoteling users:

• Hoteling host user—An AT&T Voice DNA user sharing an IP phone is called a hoteling host user, and that phone is called a hoteling host phone. (For example, this could be a user who occasionally shares workspace.)
• Hoteling center host user—This AT&T Voice DNA virtual user, called a hoteling center host user, is created so that the office can have a hoteling phone dedicated for use by visitors, without a real (non-virtual) user owning the phone. (For example, your Administrator might locate a hoteling center host phone in a visitor office and create the virtual user Hoteling Office 1.)
• Hoteling guest user—An AT&T Voice DNA user who associates with (moves service to) a hoteling host phone is called a hoteling guest user. The hoteling guest's own phone number becomes the primary line on the hoteling host phone. Guest users can establish the host/guest association using the AT&T Voice DNA User Dashboard or directly on the hoteling host phone.

Your Administrator controls whether you're a hoteling host user, guest user, both, or neither. If you have either or both of these permissions, you can control most of your own hoteling settings from the User Dashboard.

Frequently Asked Questions about Hoteling

If I'm a guest user associated with a host phone, how does the host phone work?

• The host phone's primary line (first line appearance) is updated to be your own phone number or extension. The number of primary line repetitions depends on how the host phone is configured. For example, if the host phone is configured for three repetitions, then there will be three repetitions of your primary number.
• When your phone number receives a call, the hoteling host phone rings. Your own active service features (for example, Locate Me) process the call.
• If the host phone has other users' phone numbers as secondary line appearances, those secondary lines are still available for incoming and outgoing calls.

If I'm a guest user associated with a host phone, how does my own phone work?

Note: If you have a secondary device, the secondary device works as usual.

• When your phone number receives a call, your own phone doesn't ring.
• Calls made from the primary line on your primary device are blocked. (Exceptions: 911 calls are permitted, and your phone works if it's hosting another guest user.)

I'm a guest user logged in to a host phone, and my number appears as a shared line on another user's phone. How do the phones' presence indicators act?

• If your number receives a call and the other user answers the call and then puts the call on hold, the host phone's indicator doesn't update to show that the call is on hold.
• When you make a call on the host phone, the other user's phone indicator shows that your primary line is busy.
• When you make a call on the host phone and then put the call on hold, the other user's phone indicator shows that your primary line is on hold. The other user can take the call off hold.

If a hoteling host phone is hosting a guest, what happens if the host user's own number receives a call?

• The host user's own call-terminating treatment (for example, go to voicemail or forward the call) takes effect. (Exception: If this host user is logged in as a guest user elsewhere, this host user's phone doesn't ring. The phone where this host user is now a guest rings.)
• If the host user's Locate Me feature is set to Ring My All At Once List, the host phone doesn't ring. The other numbers configured in the list ring.

If I'm a guest user associated with a host phone, what happens if I receive a voicemail?

• The host phone receives a Message Waiting Indicator (MWI) message.
• Your own phone also receives the MWI. (Exception: If your phone is a host phone and a guest is associated with it, your phone doesn't get the MWI.)

How do 911 calls work?

• When you're a guest user logged in to a host phone, you can call 911 from a host phone primary line, even though it's updated with your own phone number. The AT&T Voice DNA service uses the host phone's own default calling number to identify the phone's location.
• When you're a guest user logged in to a host phone somewhere, another person can call 911 from the primary line on your own phone. (Other calls are blocked, but 911 calls are allowed.)

Note: To enable emergency responders go to the right location, never call 911 from secondary lines on a phone.

If I'm a guest user logged in to a host phone, how does the guest/host association end?

• You can end (release) the association from the AT&T Voice DNA User Dashboard or directly on the host phone.
• The host user can release the association from the AT&T Voice DNA User Dashboard.
• The guest/host association time limit, which was set by the guest user or host user, can expire. If the guest/host association time limit expires during an active call, the parties can complete the call normally, but features such as Transfer Call won't work, and you can't make additional calls.

What happens when the guest/host association ends?

• The host phone reverts to the host user's profile (the host user's number is restored as the primary line appearance).
• The host phone is available to accept another guest association.
• The guest's own phone reverts to normal, non-hoteling use. Calls to the guest's number come to the guest's phone. (Exception: If the guest's phone is also a host phone and is in use by another guest, it remains a hoteling host phone.)