AT&T Voice DNA® User Support

Overview

Using the AT&T Voice DNA® User Dashboard, you can quickly set up and conduct conference calls with up to 15 participants, adding and dropping people as needed.

You can set up and conduct conference calls with up to 3 participants from your desk phone.

Set Up a Conference Call Online

To set up a conference call online

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. In the Place a Call tile, click Place a Conference Call. The Conference Call page appears.

    

3. Before you start the call:
   • If you want the conference to play a tone when a participant joins or drops from the call, check the box next to Play entry/exit tones.
   • Using the Max. Duration menu, specify the maximum duration of the conference call. Default is one hour.
4. Add participants. You can invite up to 14 other participants. They don't need to use the AT&T Voice DNA service to join your call.

    

   If you know a participant’s phone number, enter it in the Number column, and then, in the Action column, click the Add icon (the plus sign) . You can enter or edit the person's name in the Name column for reference, if you want.

    

   Note: Enter the phone number in the same format you use to call the person directly (for example, extension, location code and extension, or full phone number). Any dialing restrictions in place apply here, too.

    

   To quickly add participants who are part of your AT&T Voice DNA service, you can use the Directory. Type the first few letters of the person's last name or the first few digits of the phone number (not extension) in the Search box, and then click Go. All matches appear in the Find number window. Click the name of the person you want to add, and then click the Add icon. If the person isn't found, click Cancel to close the window.

5. To start the conference call, click Start Call.

    

   Your desk phone or active Virtual Office location rings first. When you answer it, the system calls the next person on the participant list. As people answer, the Participant Status column changes to reflect who is on the call. If a line is busy, Call Waiting (if available) alerts the person. If the person takes too long to answer, or the call goes to voicemail, the conference bridge won't connect, and the person's Participant Status is shown as Idle.

    

   Note: The conference service uses your location caller ID as the caller ID displayed on the participants' phones.

    

6. If you want, control the call by clicking the three icons in each participant's Action column:
   • Add/drop icon
   • Mute/unmute icon
   • Hold/resume icon

Add and Drop Participants

You can add and drop participants at any time.

To add a participant during a conference call

Do one of the following:

• On the Conference Call page, enter the name or number in an empty row, and then click the Add/drop icon .
• Search for and select the name or number, and then click the Add/drop icon. Participants are called as soon as you add them.

To drop a participant

If you want people to participate in the call temporarily, you can invite them to join the call for just awhile, and then drop them when appropriate.

1. In the Action column for the person you want to drop, click the Add/drop icon.
2. In the Confirm user drop window, verify you are dropping the correct person, and then click Yes, Drop.

To reinvite a participant who has left

If a participant is dropped or hangs up during the conference call, the participant's status changes to Idle. You can invite that person to rejoin the call.

• In the Action column for that participant, click the Add/drop icon.

If an idle participant isn't going to rejoin, you can clear the contents of that row and add someone else.

Temporarily Leave the Conference Call

You can have only one active conference call on the AT&T Voice DNA® User Dashboard at a time.

You can temporarily leave the Conference Call page and perform other tasks on the AT&T Voice DNA User Dashboard while the call is in progress (for example, you can look up a new participant).

When you leave the Conference Call page, Conference Call in Progress appears highlighted in the Place a Call tile on all AT&T Voice DNA User Dashboard pages to remind you about the call.

End a Conference Call

As the conference host, you can navigate away from the Conference Call page and the conference will remain active. If you hang up your phone, the call continues as long as other participants remain. To rejoin the call, add yourself as a participant.

To end the call, do one of the following:

• Click End Call.
• Click Cancel.
• Close your browser window.

Additionally, if you and all participants hang up, the conference call ends (even though you didn't end the call by one of the methods above).

Note: Even if your browser closes unexpectedly or your computer stops responding, your conference call continues.