AT&T Voice DNA® User Support

Overview

AT&T Voice DNA® can automatically reject all anonymous calls or specific calls. Rejected calls follow the busy call treatment.

You can view and edit settings for the Reject Call feature, and you can set selective criteria rules that cause specific incoming calls to be rejected based on the incoming caller’s identity, the phone number, and a set schedule.

To use Reject Call rules, you set up one or more selective criteria and then activate the rules. Each rule has a schedule and a set of phone numbers. For information about selective criteria, see About Selective Criteria. For information about schedules, see Manage Schedules.

Each rule defines when to reject a call and when to bypass the rule and accept the call.

• Reject Call—Specifies that the system rejects the call and uses the busy call treatment whenever you receive a call that meets both the schedule and phone number criteria.
• Bypass Reject Call—Specifies that a call that meets both the schedule and phone number criteria is accepted. Bypass Reject Call rules are used to exclude specific calls from a broader Reject Call list, enabling you to use more general rules for Reject Call.

View Reject Call Settings

From the AT&T Voice DNA User Dashboard, you can view your Reject Call settings at any time.

To view your Reject Call settings

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Reject immediately below. The Reject Call Settings page appears.

Edit Reject Call Settings

When setting up the Reject Call option, first decide if you want to reject all anonymous calls or if you want to reject only some calls by configuring selective criteria rules.

For more information, see About Selective Criteria and Manage Schedules.

To edit your Reject Call settings

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Reject Call immediately below. The Reject Call Settings page appears.
3. Click Edit.
4. To reject all anonymous calls, click Always Reject Anonymous calls.

    

   Note: When Always Reject Anonymous calls is active, it overrides any anonymous rejection criteria rule.

5. To turn a Reject Call rule on or off, check the Active box for the rule.
6. To save your changes, click Save. To discard your changes, click Cancel.

Create Reject Call Rules and Set Criteria

Follow these instructions to create Reject Call rules and set the criteria for these rules.

To create a Reject Call rule

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Reject immediately below. The Reject Call Settings page appears.
3. Click Edit.
4. To create a Use Reject Call rule, click Add Criteria at the top of the For calls matching section.

   

   To create a Bypass Reject Call rule, click Add Criteria at the top of the bypass your Reject Call settings section.

   

   The Add Reject Call Criteria page appears. The options are the same, regardless of which Add Criteria link you clicked.

   

5. In the Description box, enter a name for the selective criteria rule.

    

   Note: If multiple rules are in use at one time, a rule's name can affect when or if it's used. For information about how rules are prioritized, see Use Multiple Rules at One Time, later in this topic.

6. Specify whether you want the rule to be active or inactive when created. Click Inactive or Active. You can change this status at any time by clicking the Active box for the rule on the main Reject Call Settings page when in edit mode.
7. Under Select Schedule, click Find Schedule. The Find Schedule window opens.
8. Click the checkmark for the schedule you want to use. The Find Schedule window closes and the Add Virtual Office Selective Criteria page appears again.

    

   Note: If you decide not to select a schedule, the default option of Every Day All Day applies.

Next, set the call rejection criteria.

To set call rejection criteria

Follow the steps under To create a Reject Call rule.

1. Select the phone number that will use the rule. These are the choices:
   • Any Phone Number—Applies the call rejection criteria when you receive a call from any phone number. This is the default setting.
   • Any Anonymous Number—Applies the call rejection criteria when you receive a call from a phone number without caller ID.
   • Any Unavailable Number—Applies the call rejection criteria when you receive a call from a phone number without caller ID or a viewable phone number.
   • Specific Number(s)—Applies the call rejection criteria when you receive a call from any of the specified phone numbers. You can enter up to 12 phone numbers. To search for and select a number from your Company Directory, click Find.
2. Click Add.
3. Enter additional criteria, or click Back to Reject Call Settings at the top of the page to return to the Edit Reject Call Settings page.

To edit a Reject Call criteria rule

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Reject immediately below. The Reject Call Settings page appears.
3. Do one of the following:
   • Click Edit, and then click the Edit icon for the rule you want to edit.
   • In the Description column, click the name of the rule you want to edit, and then click Edit on the criteria detail page.

   The Edit Reject Call Selective Criteria page appears in edit mode.

4. Make your changes to the criteria, and then click Save. For information about the options available, see To set call rejection criteria, above.

To delete a Reject Call criteria rule

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Reject Call immediately below. The Reject Call Settings page appears.
3. Do one of the following:
   • Click Edit, and then click the Delete icon for the rule you want to delete.
   • In the Description column, click the name of the rule you want to delete. When the Reject Call Selective Criteria page appears, click Delete.

Use Multiple Rules at One Time

You can define multiple rules and specify which rules are active at any given time. If you have multiple rules active at once, the rules are evaluated in the following order:

• Bypass Reject Call rules are evaluated first.
• Reject Call rules are evaluated next.

If a Reject Call rule and a Bypass Reject Call rule are both defined and active at the same time, the Bypass Reject Call rule takes precedence. An incoming call that matches the Bypass Reject Call rule prevents the call from being rejected, even though the incoming call otherwise matches the Reject Call rule.

You can use Bypass Reject Call rules to refine a more general Reject Call rule.

Example

You have two active Reject Call rules, Anonymous and Sales, and one active Bypass Reject Call rule, Calls from Bob. Bob’s number is listed in the Bypass Reject Call rule and also in the Sales Reject Call rule. When a call comes in, the rules are evaluated like this:

• First, the Bypass Reject Call rule Calls from Bob is evaluated.
• If the call is from Bob’s number, the call bypasses rejection (even though Bob’s number is listed in the Sales Reject Call rule).
• If the call isn’t from Bob’s number, the Reject Call rules are evaluated.