AT&T Voice DNA® User Support

Manage Locate Me Settings

 

Overview

Edit Your Locate Me Settings

Simple Locate Me Options

Customized Locate Me Options

Overview

 

The Locate Me feature lets you determine how AT&T Voice DNA® service handles your incoming calls. The simplest Locate Me scenario is the default: When a call comes to your AT&T Voice DNA number, your office phone rings. If you have voicemail and don't answer within four rings, the call is forwarded to your voice mailbox. Otherwise, the caller will hear ringing until you answer or until the network ends ringing and connects the caller to an announcement.

 

You can change your Locate Me settings so that calls are handled differently. You can forward calls to another number, have your phone ring longer, or send calls straight to voicemail. You can also customize Locate Me by defining rules that handle calls according to call type, date, and time.

 

Note: If you need to use your AT&T Voice DNA service from a temporary work location, such as your home or hotel (so that you can still make and receive calls using your AT&T Voice DNA number), see Manage Virtual Office Locations. You can use Virtual Office in conjunction with most Locate Me settings.

 

Your current Locate Me settings appear in the lower-right corner of your AT&T Voice DNA User Dashboard. You can also view your current settings by clicking SETTINGS, and then Locate Me immediately below.

 

Edit Your Locate Me Settings

 

Locate Me has four options: Ring my work number, Forward calls, Ring my In Order list of numbers, and Ring my All At Once list of numbers. Additionally, you select a setting for When my number is not reachable by the network. First, you select one of these options, and then you configure the settings.

 

To change your Locate Me settings

  1. Open the AT&T Voice DNA® User Dashboard. (For help with logging in, see Log In.)
  2. Click SETTINGS, and then Locate Me immediately below.
  3. At the right of the Locate Me Settings page, click Edit. The Edit Locate Me Settings page appears.
  4. From the When someone calls me list, select an option.

The Edit Locate Me Settings page changes according to the option you chose in step 4. Ring my work number and Forward calls are simple Locate Me options. Ring my In Order list of numbers and Ring my All at Once list of numbers are customizable options that require more complex settings. For details, see Simple Locate Me Options or Customized Locate Me Settings. The When my number is not reachable by the network option is present on all Locate Me setting pages and is independent of other Locate Me settings.

 

Simple Locate Me Options

 

Locate Me can ring your work number or forward calls. If your number is unreachable by the network (for example, during a power outage), Locate Me can forward calls to voicemail or another number.

 

Ring My Work Number

Choose this option if you want your desk phone and any enabled Virtual Office numbers to ring when someone calls your AT&T Voice DNA® number. (Other phones on which your number appears as a line will also ring.)

 

To set Ring my work number

  1. From the When someone calls me list, select Ring my work number.

     

    Note: Voicemail options will appear only if you have a voice mailbox.
  2. Under Ring my work number options:
    • Indicate how to treat a call if your number is busy. Locate Me can forward calls to voicemail or to another number. Select Voicemail or enter the number directly. To see a list of currently allocated numbers in your organization, click Find Number.
    • Indicate how to treat a call if you don't answer. Select how many times to ring your phone, and then specify where to forward the unanswered call.
  3. To save your changes, at the bottom of the page, click Save. The Locate Me Settings page shows your new settings as current.

Forward Calls

Select this option when you don't want your desk phone and any enabled Virtual Office Locations to ring. When you don't want to be disturbed, or if you know you'll be away from your desk, you can forward incoming calls directly to voicemail (if you have a voice mailbox) or to another number.

 

To forward calls

  1. From the When someone calls me list, select Forward calls.

     

    Note: Voicemail options appear only if you have a voice mailbox set up.
  2. Under Forward call options:
    • Indicate where to forward your calls. You can forward calls to voicemail or to another number. Enter the number directly, or to see a list of currently allocated numbers in your organization, click Find Number.
    • If you want your desk phone to sound a short ring when a call comes in to remind you that all your calls are being forwarded, check Play ring reminder when a call is forwarded.
  3. To save your changes, at the bottom of the page, click Save. The Locate Me Settings page shows your new settings as current.

When my number is not reachable by the network

This setting is independent of the other Locate Me options. It's not necessary to edit it if you change your other call forwarding settings.

 

The network may not be able to reach your number because the network is down or your power is down.

 

To set When my number is not reachable by the network

On the bottom of any Locate Me page, select one of these options:

  • Forward calls to my voicemail
  • Forward calls to this number—Enter a phone number in the field or click Find Number to select an AT&T Voice DNA number.

 

Customized Locate Me Settings

 

Rather than forward your incoming calls to a single number, you can set up a list of numbers to be called, either in order or all at once. If you want the numbers to be called in order, you can specify up to 5 numbers. If you want the numbers to be called all at once, you can specify up to 10 numbers.

 

You create selective criteria rules that evaluate an incoming call and handle it according to the calling number and the date or time. If an incoming call matches the rule, it rings the list of numbers.

 

For example, you're expecting a call from John Doe, whose numbers are 425-555-1212 (office) and 425-555-3434 (wireless). You could create selective criteria rules that result in the following separate call handling scenarios:

  • Scenario I: If 425-555-1212 calls my number and it's lunchtime (12:00–1:00 p.m. weekdays), ring my Ring All at Once list of numbers. Let the phones ring four times. If no one answers, apply my normal incoming call settings (such as forward to voicemail or another number).
  • Scenario II: If 425-555-1212 or 425-555-3434 calls my number on a holiday, ring my work number first, then ring my wireless number, and then ring my home number. Let the phones ring three times. If I don't answer the call, apply my normal incoming call settings.
  • Scenario III: If any number calls my number during work hours, ring my Ring in Order list of numbers. If an unknown caller (no Caller ID displayed) calls my number at any time, don't ring my Ring in Order list of numbers. Apply my normal incoming call settings instead.

You can create multiple selective criteria rules and activate or deactivate them as needed. Rules are designated as "ring my list if" or "do not ring my list if." More than one rule can be active, but an active "do not ring" rule is always applied first. If you specify a "do not ring" rule, you must also specify at least one "ring my list if" rule.

 

The system creates a default criteria rule that allows all calls, all day, every day. If you don't activate any of your own rules, the default setting will allow your number to receive all calls and your Locate Me settings will be in effect. You can't edit or delete the default rule.

 

You create separate rules to use with your Locate Me Ring in Order and Ring All at Once lists of numbers, the Priority Alert feature and the Call Notify feature. For details about creating and managing selective criteria and schedules, see About Selective Criteria and Manage Schedules.

 

Ring My in Order List of Numbers

You can use this feature with your own active selective criteria or the default criteria rule. If you need help creating a selective criteria rule, see About Selective Criteria before beginning the following procedure.

If you have Virtual Office phone numbers enabled, those numbers will ring whenever your AT&T Voice DNA number rings. As a result, you don't need to add an enabled Virtual Office number to the Ring in Order list.

 

Note: Depending on how you set up your options, there's the potential for a large number of rings before the call is answered. If the number of rings exceeds the ring time allowed by the caller's network, the caller's network will end the call.

 

To set my Ring in Order list of numbers

  1. From the When someone calls me list, select Ring my In Order list of numbers.

     

  2. In the table titled For calls matching, select the rules for your Ring in Order list:
    • In the Active column, check the box of one or more rules to apply. Uncheck rules you don't want to apply. If you activate more than one rule, rules will be applied in alphabetical order.
    • To create a new selective criteria rule, click Add Criteria.
    • To change an existing selective criteria rule, under Actions, click the Edit icon.
    • To delete a rule from the list, under Actions, click the Delete icon.

       

      Note: You don't have to delete the rule to deactivate it. To keep it for later use, simply uncheck it in the Active column.
  3. Adjust the list of numbers to be called so that they're in the order in which you want them to ring (5 numbers maximum):
    • To add a new number, click Add a Number, enter the number, select how many times it should ring, whether to allow further forwarding, and then, under Actions, click the Save icon .

       

      Note: An external number's phone system might restrict further forwarding.
    • To edit an existing number's properties, under Actions, click the Edit icon. Change as needed, and then click the Save icon .
    • To delete a number, under Actions, click the Delete icon.

     

  4. Indicate whether to ring your own number first, and how to handle the call if your number is busy or you don't answer.

     

  5. In the table titled Regardless of above settings never use ring In Order for calls matching, activate or deactivate any rules to prevent ringing your Ring in Order list. Activate, add, edit, or delete rules for this table, as shown in step 2 above. Rules you activate in this table will override any active rules in the For calls matching table in step 2.
  6. Indicate where to forward calls if the network can't reach your number, for instance, during a power failure.
  7. To save your changes, at the bottom of the page, click Save. The Locate Me Settings page shows your new settings as current.

Ring My All at Once List of Numbers

You can use this feature with or without your own active selective criteria. If you specify a "do not ring" rule, you must specify at least one "ring my list if" rule. If none of your own criteria is activated, the default rule is active and your Locate Me settings will be used for all calls, all day, every day.

 

If you need help creating a selective criteria rule, see About Selective Criteria before beginning the following procedure.

 

If you have Virtual Office phone numbers enabled, those numbers will ring whenever your AT&T Voice DNA® number rings. As a result, never put an enabled Virtual Office number in the Ring All at Once list.

 

To set my Ring All at Once list of numbers

  1. From the When someone calls me list, select Ring my All At Once list of numbers.

     

  2. In the table titled For calls matching, select the rules for your Ring All at Once list:
    • In the Active column, check the box of one or more rules to apply. Uncheck rules don't want to apply. If you activate more than one rule, rules will be applied in alphabetical order.
    • To create a new selective criteria rule, click Add Criteria.
    • To change an existing selective criteria rule, under Actions, click the Edit icon.
    • To delete a rule from the list, under Actions, click the Delete icon.

       

      Note: You don't have to delete the rule to deactivate it. To keep the rule for later use, simply uncheck it in the Active column.
  3. Adjust the list of numbers you want to ring all at once (10 numbers maximum):
    • To add a new number, click Add a Number, enter the number, whether to allow further forwarding, and then, under Actions, click the Save icon .

       

      Note: An external number's phone system might restrict further forwarding.
    • To edit an existing number's properties, under Actions, click the Edit icon. Change as needed and then click the Save icon.
    • To delete a number, under Actions, click the Delete icon.

     

  4. Indicate how to handle the call if your number is busy.

     

  5. In the table titled Regardless of above settings never use ring All At Once for calls matching, activate or deactivate any rules to prevent an incoming call from ringing your Ring All at Once list. Activate, add, edit, or delete rules for this table as shown in step 2 above. Rules you activate in this table will override any active rules in the For calls matching table in step 2.
  6. Indicate where to forward calls if the network can't reach your number, for instance, during a power failure.
  7. To save your changes, at the bottom of the page, click Save. The Locate Me Settings page shows your new settings as current.