AT&T Voice DNA® User Support

Overview

Note: This topic covers hoteling guest user settings only. For instructions on how to use hoteling host settings, see Manage Hoteling Host Settings.

Your IP phone that works with AT&T Voice DNA® has multiple lines. Because you're the phone's owner, your AT&T Voice DNA phone number appears on the primary line. (Depending on your company's policy, your number may appear on several lines. The remaining lines, which are available for other phone numbers, are called secondary lines.)

Hoteling is a feature that enables your AT&T Voice DNA phone number and features to be temporarily transferred to another user's IP phone (called a host phone) on the network. This temporary transfer is called an association between you and the host phone's owner. During the association, your number becomes the primary line on the host phone, which also assumes your active service features such as Locate Me. During the association, you're called a hoteling guest user. The host phone's owner is called a hoteling host user.

When you're a guest user and your AT&T Voice DNA number receives a call, the host phone rings. Your own phone (IP phone or virtual extension) doesn't ring. Also, your own phone blocks outgoing calls from the primary line, except for emergency 911 calls. For complete details about hoteling, see About Hoteling.

Hoteling is beneficial when you're visiting another office in your location or enterprise, because you can work as if you had your own AT&T Voice DNA phone with you. For example, Jane is a user at another location in your organization. To accommodate visitors, Jane is a hoteling host user. When you visit Jane's office she's on vacation, and you use her workspace. If you associate with Jane as a hoteling guest user, you can use her desk phone with your own phone number and feature settings.

As an AT&T Voice DNA user, you don't automatically have permissions to use the hoteling feature. Your Administrator controls whether you can be a hoteling host user, guest user, both, or neither. If you have either or both of these permissions, you can control most of your own hoteling settings from the AT&T Voice DNA User Dashboard.

About the Hoteling Settings Page

From the AT&T Voice DNA® User Dashboard, you can manage hoteling functions on the Hoteling Settings page. If you have both guest user and host user permissions, your guest settings appear at the top of the page, with your host settings below. Note that there's a line separating them. It's important to understand that even though your guest and host settings appear on the same page and look similar, they're independent and don't affect each other.

Guest settings begin with Hoteling Guest Status and end with Associated Host. These settings pertain to you as a guest user and a host you associate with. They have nothing to do with your potential role as a host user.

Host settings begin with Hoteling Host Status and end with Access Level. These settings affect any guest user who associates with you, but have nothing to do with your potential role as a guest elsewhere.

If you don't have guest permissions, only the host settings appear. If you don't have host permissions, only the guest settings appear. If you don't have either permission, the Hoteling option doesn't appear on your Dashboard.

To manage guest user settings and associate with a host user

1. Open the AT&T Voice DNA User Dashboard. For help with this step, see Log In.
2. Click SETTINGS, and then click Hoteling immediately below. The Hoteling Settings page appears, showing your current hoteling status.
3. To change settings, click Edit. The page changes to edit mode.

   

4. As a hoteling guest user, you can:
   • Change your hoteling guest status from On to Off. This is your own temporary setting. It doesn't affect the guest user permissions your Administrator gave you.
   • Enter and then confirm a hoteling passcode. This passcode is required to associate with a host phone by pressing the GuestIn button on the host phone. See Passcode Rules, below, and To associate with a hoteling host using the host phone keypad, later in this help topic.

      

     Note: If you enter and confirm the passcode correctly but still receive an error message, contact your Administrator.

   • Associate with a hoteling host. See To associate with a hoteling host using the AT&T Voice DNA User Dashboard, below.
5. Click Save. The Hoteling Settings page shows your updated settings.

Passcode Rules

On the Hoteling Settings edit page, you can create your hoteling guest user passcode that follows these rules:

• Must be 4-10 digits long.
• Can't be your own extension or phone number.
• Can't be your own extension or phone number reversed.
• Can't contain more than 3 repeated digits.
• Can't contain more than 3 sequential digits. For example, it can't include 1234 or 4321.
• Can't be a repeated pattern. For example, 514514 is not valid. (It can contain a repeated pattern, for example, 12514514 is valid.)

Your passcode never expires, but you can change it anytime. For details, see To manage guest user settings and associate with a host user, above.

Create or Release a Hoteling Association

As a hoteling guest user, you can associate with (or release) a hoteling host in two ways: through the AT&T Voice DNA® User Dashboard or directly from the hoteling host phone.

To associate with a hoteling host using the AT&T Voice DNA User Dashboard

1. Open the AT&T Voice DNA User Dashboard. For help with this step, see Log In.
2. Click SETTINGS, and then click Hoteling immediately below. The Hoteling Settings page appears, showing your current hoteling status.
3. Click Edit. The page changes to edit mode.
4. Click Select Hoteling Host. The Find Hoteling Host window opens.

   

5. To search for a hoteling host, enter any combination of last name, first name, and number or extension, and then click the Search icon .
6. In the list that appears, select a host. The window closes, and the Hoteling Settings page appears with new guest settings:

   

   • Associated Host shows the host's name.
   • Host has Guest Limit of shows the maximum time your association can be active before the system terminates it, as set by the host. (Note that when the association ends, an active call will continue.)
   • Association Limit Enforced by Host shows Yes or No. If Yes, the association limit you set can't exceed the host's guest limit, and you can't uncheck Limit My Guest Association To. If No, your limit can be longer than the host's guest limit. To set your own time limit, select Limit My Guest Association to and then enter a number of hours.
7. Click Save. The Hoteling Settings page shows the new association information.

   

To release a host association using the AT&T Voice DNA User Dashboard

1. Open the AT&T Voice DNA User Dashboard. For help with this step, see Log In.
2. Click SETTINGS, and then click Hoteling immediately below. The Hoteling Settings page appears, showing your current hoteling status.
3. Next to You are associated as guest on this host's device, click Release association.
4. In the Confirm window that opens, click Yes, Drop.

On the Hotel Settings page, You are associated as guest on this host's device shows No association, and the host information disappears.

Note: You can complete an active call, but you can't use service features such as Transfer Call or make more calls as a guest.

To associate with a hoteling host using the host phone keypad

1. On the hoteling host phone, press the GuestIn soft key.

   

   The Sign In screen appears.

   

2. For User ID, enter your phone number. Using the down arrow button, scroll down to Password.
3. For Password, enter the passcode you configured on the AT&T Voice DNA User Dashboard's Hoteling Settings page.
4. Press the OK soft key. Your association with the hoteling host phone is established. The soft key changes to GuestOut. (The GuestOut soft key isn't displayed during an active call.)

To release your association on the hoteling host phone

• On the hoteling host phone you're associated with, press the GuestOut soft key.

  

Your hoteling host association ends. The host phone returns to its original configuration.