AT&T Voice DNA® User Support

Overview

When you use the AT&T Voice DNA® features Locate Me, Call Notify, Priority Alert, Call Reject, and Virtual Office, you specify selective criteria rules that help define when and how the features are activated.

You specify selective criteria rules that evaluate an incoming call to determine whether and how to use the feature. Using selective criteria rules in these features is optional. If you don't define any selective criteria rules, the features will apply for every call.

Selective Criteria Rules

A selective criteria rule includes:

• Status (active or inactive), indicating whether or not to use the rule to evaluate incoming calls (you can create inactive rules but save them for later use).
• A schedule (time and date information) that defines when to apply the rule.
• Incoming call's phone number information.

The system evaluates and handles incoming calls according to active rules. For a rule to be satisfied, both the phone number and schedule criteria must be met.

If the first active criteria rule doesn't match the call, the rule isn't satisfied, so the call is evaluated against the next rule. When a rule is satisfied, the evaluation stops and the list of numbers either rings or doesn't ring, depending on the designation. If no rule is satisfied, the feature doesn't execute and the call is handled by your normal incoming call settings (such as forward to voicemail or another number).

Selective Criteria Scenarios for the Locate Me Feature

Below are two scenarios to help you understand how selective criteria rules work with AT&T VDNA features. These scenarios use the Locate Me option Ring my In Order list of numbers and the following three active selective criteria rules:

Example 1: You receive a call with caller ID at 10 a.m. on Tuesday.

• First, The Unknown Caller rule evaluates the call (first, because it's a "do not ring" rule). Because the call has caller ID, the call doesn't match the rule's phone number criterion, so the rule is not satisfied and therefore not applied.
• Next, the Lunch Hour rule evaluates the call (because it's alphabetically the first of the "ring my list" rules). Because the call happened outside of the 12–1 p.m. criterion, it doesn't match the rule's schedule, so the rule is not satisfied and therefore not applied.
• Finally, the Week Days rule evaluates the call. The call matches both phone number and schedule criteria, so the rule is applied. The listed numbers ring in order.

Example 2: You receive a call without caller ID at 12:30 p.m. on Thursday.

• First, the Unknown Caller rule evaluates the call (first, because it's a "do not ring" rule). Because there's no caller ID, the call matches the rule's phone number criterion. The call also matches the rule's schedule. The rule is satisfied, so evaluation stops and the rule is applied. The listed numbers do not ring, and the call is handled by your normal incoming call settings (such as forward to voicemail or another number).
• Even though the call would have satisfied the Lunch Hour rule, the Unknown Caller rule was already satisfied and applied.

View Selective Criteria Rules

You can view a list of all your active and inactive selective criteria rules for any feature.

To view your Locate Me selective criteria rules

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. Click SETTINGS, and then click Locate Me immediately below.
3. At the right of the Locate Me Settings page, click Edit. The Edit Locate Me Settings page appears.
4. From the When someone calls me list, select Ring my In Order list of numbers or Ring my All At Once list of numbers.

    

   The Edit Locate Me Settings page changes according to the option you choose. Near the top of the page is a table titled For calls matching, which contains selective criteria rules that can cause the list of numbers to ring. Near the bottom of the page is another table, titled Regardless of above settings never use Ring All At Once [or In Order] for calls matching, which contains rules that can bypass the For calls matching rules, preventing the list of numbers from ringing.

    

   In both tables, in the Active column, verify the rules you want to use are active.

To view your Call Notify selective criteria rules

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. Click SETTINGS, and then click Call Notify immediately below.

    

   The Call Notify Settings page appears containing two tables with selective criteria rules that the feature uses to determine how to handle incoming calls. The first table contains the For call matching section, and the second contains the Regardless of above settings never notify for calls matching section.

    

   In both tables, in the Active column, verify the rules you want to use are active.

To view your Priority Alert selective criteria rules

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. Click SETTINGS, and then click Priority Alert immediately below.

    

   The Priority Alert Settings page appears containing two tables with selective criteria rules that the feature uses to determine how to handle incoming calls. The first table contains the Use Priority Alert For call matching section, and the second contains the Regardless of above settings use standard alert for calls matching section.

    

   In both tables, in the Active column, verify that the rules you want to use are active.

To view Virtual Office selective criteria rules

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. Click SETTINGS, and then click Virtual Office immediately below. The Virtual Office Setting page appears.

    

   The Virtual Office Settings page contains two tables with selective criteria rules that the feature uses to determine how to handle incoming calls. The first table contains the For call matching section, and the second contains the Regardless of above settings never use Virtual Office for calls matching section.

    

   In both tables, in the Active column, verify that the rules you want to use are active.

Note: When no virtual office criteria rules are satisfied (after activating criteria for a particular location), the virtual office phone for that location doesn’t ring.

To view Reject Call selective criteria rules

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. Click SETTINGS, and then click Call Reject immediately below. The Reject Call Settings page appears.

    

   The Reject Call Settings page contains two tables with selective criteria rules that the feature uses to determine how to handle incoming calls. The first table contains the For call matching section, and the second contains the criteria to bypass your Reject Call settings.

    

   In both tables, in the Active column, verify that the rules you want to use are active.

Create Selective Criteria Rules

You create separate rules to use with each feature. Follow the steps in View Selective Criteria Rules, above.

Note: Creating a selective criteria rule might require attaching a schedule. If you need help creating a schedule, see Manage Schedules before you begin the following procedure.

To create a selective criteria rule

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. Click SETTINGS, and then click Locate Me, Call Notify, Priority Alert, or Virtual Office immediately below. The feature's Settings page appears.
3. Click Edit. The Edit Settings page appears for the feature.
4. Above the table for which you want to create selective criteria rule, click Add Criteria.

    

   The feature's Selective Criteria page appears.
    

   

5. In the Description field, enter a name for the rule. Keep in mind that active rules in each table are applied in alphabetical order.
6. Set Initial Status. You can change the status later. Only active rules are evaluated. Inactive rules remain dormant until activated.
7. To use a schedule in place of the default Every Day All Day, click Find Schedule. Search using any combination of the first few letters of the Schedule Name, Type (Time or Holiday), and Level (Company or Personal), and then click the checkmark to select the schedule.

   

8. Select the types of incoming numbers you want evaluated by the rule (you can select more than one):
   • Any phone number
   • Any anonymous number (caller blocked the caller ID information)
   • Any unavailable number (network didn't provide caller information)
   • Up to 12 specific numbers. Enter any number, or click Find Number to add a company number. To add additional numbers, click Add a Number. To remove a number, click the Delete icon.
9. To add the new selective criteria rule to its appropriate table, at the bottom of the page, click Add.

Edit Selective Criteria Rules

Follow the steps under View Selective Criteria Rules, above, and then follow the steps below.

To edit a selective criteria rule

1. On the Edit Settings page, in either table of selective criteria rules, find the rule to edit.
2. Under Actions, click the Edit icon. The Edit Selective Criteria page appears.
3. Make changes to the criteria as needed, and then click Save.

Delete Selective Criteria Rules

Note: You don't have to delete a rule to deactivate it. To keep a rule for later use, uncheck it in the Active column.

Start with View Selective Criteria Rules above, and then follow the steps below.

To delete a selective criteria rule

1. On the Edit Settings page, locate the rule you want to delete.
2. Under Actions, click the Delete icon.