AT&T Voice DNA® User Support

Overview

If you have the AT&T Voice DNA® Premium feature package and your Administrator has enabled this feature for you, you can use the Priority Alert feature to alert you of incoming calls using a predefined distinctive ringtone.

You can use Priority Alert for calls sent to an IP phone on the AT&T Voice DNA system. This feature doesn't apply to soft phones, mobile phones, or analog phones.

To use the Priority Alert feature, you first configure one or more selective criteria rules and activate the rules. Each selective criteria rule has a schedule and a set of phone numbers. For information about selective criteria, see About Selective Criteria. For information about schedules, see Manage Schedules.

Each rule must define a Use Priority Alert option or a Do Not Use Priority Alert option.

• Use Priority Alert—If an incoming call satisfies both the schedule and phone number criteria, a distinctive ring sounds when the call comes in to your AT&T Voice DNA IP phone. These rules appear in the Use Priority Alert for calls matching section of the Priority Alert Settings page.
• Do Not Use Priority Alert—If an incoming call satisfies both the schedule and phone number criteria, a normal ring sounds when the call comes in to your AT&T Voice DNA IP phone. These rules appear in the Regardless of above settings use standard alert for calls matching section of the Priority Alert Settings page. Use Do Not Use settings to exclude specific calls from a broader Use Priority Alert list. This enables your Use Priority Alert rules to be more general.

Feature Interactions

Priority Alert interacts with other AT&T Voice DNA features in the following situations:

• Applies to calls before Call Forwarding No Answer.
• Applies to your phone number and the destinations within Locate Me In Order if they ring AT&T Voice DNA IP phones.
• Applies to the Call Waiting tone when a second call comes in to your AT&T Voice DNA IP phone.
• Applies to all shared call appearances of your phone number on other users' AT&T Voice DNA IP phones.

Priority Alert doesn't apply to your Virtual Office locations.

Note: Priority Alert overrides any ring selection made on your IP phone through the IP phone menu and directory settings. If you want to set a certain ring for a line appearance on a particular IP phone or for a particular phone directory entry, use the IP phone-based settings, not the Priority Alert feature.

View Your Priority Alert Settings

You can view your Priority Alert settings at any time from the AT&T Voice DNA® User Dashboard. To quickly turn Priority Alert rules on and off, click Edit on the Priority Alert page.

To view your Priority Alert settings

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Priority Alert immediately below. The Priority Alert Settings page appears.

    

Edit Your Priority Alert Settings

To set up Priority Alert, you add criteria to one of the two notify sections: Use Priority Alert for calls matching and Regardless of above settings use standard alert for calls matching.

Note: Before you can set up Priority Alert, you must create selective criteria rules and a schedule. For more information, see About Selective Criteria and Manage Schedules.

To edit your Priority Alert settings

1. Open the AT&T Voice DNA® User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Priority Alert immediately below. The Priority Alert Settings page appears.
3. Click Edit.
4. To turn a Priority Alert rule on or off, check the Active box for the rule.
5. To save your changes, click Save. To discard your changes, click Cancel.

To create Priority Alert criteria rules

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Priority Alert immediately below. The Priority Alert Settings page appears.
3. Click Edit.
4. To create a Use Priority Alert rule, click Add Criteria at the top of the Use Priority Alert for calls matching section.

    

   To create a Do Not Use Priority Alert rule, click Add Criteria at the top of the Regardless of above settings use standard alert for calls matching section.

    

   The Add Call Notify Criteria page appears. The options are the same, regardless of which Add Criteria option you clicked.

    

5. In the Description box, enter a name for the rule.

    

   Note: If multiple rules are in use at one time, a rule's name can affect when it's used. For information about how rules are prioritized, see Use Multiple Rules at One Time, later in this topic.
6. Specify an initial status of Inactive or Active. You can change this status at any time by clicking the Active box for the rule on the main Priority Alert Settings page.
7. For Select Schedule, do one of the following:
   • Use the default option of Every Day All Day.
   • Click Find Schedule and, in the Find Schedule window that opens, click the checkmark   for the schedule you want to use. The Find Schedule window closes and the Add Call Priority Alert Criteria page appears again.
8. For Alert on call(s) from, select the phone number that will sound a distinctive ring when it calls you. These are the options:
   • Any Phone Number—Sounds a distinctive ring when you receive a call from any phone number. This is the default setting.
   • Any Anonymous Number—Sounds a distinctive ring when you receive a call from a phone number without caller ID.
   • Any Unavailable Number—Sounds a distinctive ring when you receive a call from a phone number without caller ID or viewable phone number.
   • Specific Number(s)—Sounds a distinctive ring when you receive a call from any of the specified phone numbers. You can enter up to 12 phone numbers. To search for and select a number from your Company Directory, click Find.
9. Click Add.
10. Enter additional criteria at this time or click Back to Priority Alert Settings the link at the top of the page to return to the Priority Alert Settings page.

To edit a Priority Alert criteria rule

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Priority Alert immediately below. The Priority Alert Settings page appears.
3. Do one of the following:
   • In the Description column, click the name for the rule you want to edit, and then click Edit on the criteria detail page.
   • Click Edit (if not already in edit mode), and then click the Edit icon for the rule.
4. The Priority Alert Criteria Details page appears.
5. Make your changes to the criteria and click Save. For information about the options available, see To create Priority Alert criteria rules, above.

To delete a Priority Alert criteria rule

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Priority Alert immediately below. The Priority Alert Settings page appears.
3. Click Edit.
4. Do one of the following:
   • In the Description column, click the name of the rule you want to delete, and then, in the Priority Alert Criteria Details page that appears, click Delete.
   • Click the Delete icon for the rule you want to delete.

Use Multiple Rules at One Time

You can define multiple rules and specify which rules are active at any given time. If you have multiple rules active at once, the rules are evaluated in the following order:

• Regardless of above settings use standard alert for calls matching rules are evaluated first, in alphabetical order of the rule's name.
• Use Priority Alert for calls matching rules are then evaluated, in alphabetical order of the rule's name.

If a Use Priority Alert rule and a Do Not Use Priority Alert rule are both defined and active, an incoming call that matches the Do Not Use Priority Alert rule uses a standard ring even though otherwise the incoming call matches the Use Priority Alert rule.

Example

You have two Use Priority Alert rules active with the names "Calls from Management" and "Weekday rules," and one Do Not Use Priority Alert rule active with the name "Calls from Bob." When a call comes in, the rules are evaluated as follows:

• First, the Do Not Use Priority Alert rule "Calls from Bob" is evaluated.
• If the call is from Bob's number, a standard ring is used (even though Bob's number may be listed in the "Calls from Management" rule). 
• If the call is not from Bob's number, the Use Priority Alert rules are evaluated. The "Calls from Management" rule is evaluated first because of alphabetical order. If that rule's criteria are not met, then the "Weekday rules" rule is evaluated.

In this way, you can use Do Not Use Priority Alert rules to refine a more general Use Priority Alert rule.