AT&T Voice DNA® User Support

About Account Codes

 

Overview

Use Account Codes

Overview

 

An account code is a 2-14 digit number that enables your AT&T Voice DNA® service to track call data—date, time, and duration—by account or category for outbound calls made from your organization. For example, a law firm that charges clients for phone time can use account codes to collect the call data needed for accurate billing.

 

Your AT&T Voice DNA Administrator creates account codes for each location and can then assign one of these account code options to each user:

  • Mandatory—For all calls except 911, you're always prompted and must enter an account code when calling outside your organization.
  • Optional—You can enter a feature access code (*50) followed by the account code when calling outside your organization.

If your Administrator doesn't assign you one of these options, you can place all calls without account codes.

 

Note: 911 emergency calls and calls within your organization never require account codes.

 

Use Account Codes

 

You use account codes when placing calls from your desk phone or your AT&T Voice DNA® User Dashboard. Your Administrator controls your account code setting. You can view your account code status but can't edit it.

 

To view your account code status

Your Administrator controls your account code setting. You can view but not edit your account code status.

  1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
  2. Click SETTINGS, and then click Misc. immediately below. The Miscellaneous Features Settings page appears. If you're set up to use account codes, you see Account Codes – Mandatory or Account Codes – Optional. If you're not set up to use account codes, no account code status appears.

To call a number using a mandatory account code

From your phone

  1. Enter the phone number.
  2. When prompted, enter the access code.

The call connects as usual.

 

From the AT&T Voice DNA User Dashboard

  1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
  2. In the Place a Call tile, enter the phone number, and then click Call.
  3. When prompted, enter the account code, and then click Call again. Your desk phone and any enabled Virtual Office numbers ring.
  4. Answer any ringing phone to connect to your call.

To call a number using an optional account code

From your phone

  1. On the phone's keypad, enter *50.
  2. When prompted, enter the account code.
  3. When you receive confirmation and hear the dial tone again, enter the phone number.

From the AT&T Voice DNA User Dashboard

  1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
  2. In the Place a Call tile, enter *50, followed by the account code and phone number.
  3. Click Call.
  4. Your desk phone and any enabled Virtual Office numbers ring. Answer any ringing phone to connect to your call.

You can also enter an optional account code mid-call.

 

To enter an account code mid-call

From an IP phone

  1. Place the active call on hold.
  2. Press the New Call key.
  3. Enter *50.
  4. When prompted, enter the account code, and then press the Resume key.

From a non-IP phone

  1. During the call, press the Flash key or tap the receiver hook, and then enter *50.
  2. When prompted, enter the account code to reconnect to your call.