AT&T Voice DNA® User Support

View and Use Call Logs

 

You can view your recent outgoing and incoming calls from the AT&T Voice DNA® User Dashboard. On the Calls page, you can view your last 90 days of calls (up to 10,000 calls maximum).

 

Call logs display the type of call, the date and time, the sender or recipient (if available), and the phone number. The top of the tile shows when the log was last updated. You can filter calls by headings and sort calls by type. You can also make calls directly from the log.

 

You can't delete entries from the call log. After 24 hours, recent calls move to the 90-day log; after 90 days, calls are removed from the log.

 

Note: The log doesn't automatically refresh. To manually refresh the list, click Refresh Calls or press F5.

 

To view recent calls

  • Open your AT&T Voice DNA User Dashboard. The Recent Calls tile lists all your calls from the past 24 hours.

Call types are indicated by icons: received calls, dialed calls, and missed calls.

Note: Calls that go to voicemail are logged as missed calls.

 

 

To view all calls on the Calls page

  1. Open your AT&T Voice DNA User Dashboard, and do one of the following:
    • At the bottom of the Recent Calls tile, click View All.
    • Click LOGS, and then click Calls to open the Calls page.

 

To filter calls by type

The Recent Calls tile and the Calls page list all call types by default. You can filter calls by Dialed Calls, Received Calls, or Missed Calls.

  • In the Recent Calls tile or on the Calls page, select a call type from the Show list.

 

To sort calls by heading

From both the Recent Calls tile and the Calls page, you can sort the columns that have blue headings (Type, Date, From\To, Phone Number). You can sort in ascending or descending order.

  1. Click the column heading by which you want to sort. Calls are typically shown in ascending order.
  2. To sort the opposite way, click the heading again.

An arrow appears next to the heading, showing which column is currently sorted and in what sort direction.

 

To make a call from the call log

You can make a call from either the Recent Calls tile or the Calls page.

  • Click the blue underlined number you want to call.

 

Note: Conference calls appear in the call log, but you can't initiate a new conference call by clicking the blue underlined number. To initiate a conference call, click the Place a Conference Call link.