AT&T Voice DNA® User Support

Overview

AT&T Voice DNA® can notify you or someone else by email when specific calls are received. Use the Call Notify feature to define a set of selective criteria rules that cause specific incoming calls to trigger email notification.  

To use Call Notify, you first specify the email address that will receive the notifications. Then you configure one or more selective criteria rules and activate the rules. Each selective criteria rule has a schedule and a set of phone numbers. For information about selective criteria, see About Selective Criteria. For information about schedules, see Manage Schedules.

Each rule defines a Use Call Notify option or a Do Not Use Call Notify option.

• Use Call Notify—Specifies that the system sends an email whenever you receive a call that satisfies both the schedule and phone number criteria. These rules appear in the For calls matching section of the Call Notify Settings page. If no Use Call Notify rules are active, no notifications are sent.
• Do Not Use Call Notify—Specifies that no email will be sent when you receive a call that satisfies both the Schedule and Phone Number criteria. These rules appear in the Regardless of above settings never notify for calls matching section of the Call Notify Settings page. Do Not Use Call Notify rules are used to exclude specific calls from a broader Use Call Notify list, allowing your Use Call Notify rules to be more general.

Feature Interactions

Call Notify interacts with other AT&T Voice DNA features in the following situations:

• Applies when a call is forwarded using Call Forwarding or Locate Me.
• Applies to calls sent to voicemail.
• Applies to calls sent to Call Waiting.

View Your Call Notify Settings

You can view your Call Notify settings at any time from the AT&T Voice DNA® User Dashboard. To quickly turn Call Notify rules on and off, click Edit on the Call Notify page.

To view your Call Notify settings

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then Call Notify immediately below. The Call Notify Settings page appears.

Edit Your Call Notify Settings

To set up Call Notify, you first specify the email address that will receive the notifications. Then you add criteria to one of the two notify sections: For calls matching and Regardless of above settings never notify for calls matching.

For more information, see About Selective Criteria and Manage Schedules.

To edit your Call Notify settings

1. Open the AT&T Voice DNA® User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Notify immediately below. The Call Notify Settings page appears.
3. Click Edit.
4. In the Send email notification to box at the top of the page, enter your email address.
5. To turn a Call Notify rule on or off, check the Active box for the rule.
6. To save your changes, click Save to save your changes. To discard your changes, click Cancel.

To create Call Notify criteria rules

1. Open the AT&T Voice DNA® User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Notify immediately below. The Call Notify Settings page appears.
3. Click Edit.
4. To create a Use Call Notify rule, click Add Criteria at the top of the For calls matching section.

    

   To create a Do Not Use Call Notify rule, click Add Criteria at the top of the Regardless of above settings never notify for calls matching section.

    

   The Add Call Notify Criteria page appears. The options are the same, regardless of which Add Criteria option you clicked.

    

5. In the Description box, enter a name for the selective criteria rule.

    

   Note: If multiple rules are in use at one time, a rule's name can affect when or if it's used. For information about how rules are prioritized, see Use Multiple Rules at One Time, later in this topic.
6. Specify an initial status of Inactive or Active. You can change this status at any time by clicking the Active box for the rule on the main Call Notify Settings page when in edit mode.
7. For Select Schedule, do one of the following:
   • Use the default option of Every Day All Day.
   • Click Find Schedule and, in the Find Schedule window that opens, click the checkmark   for the schedule you want to use. The Find Schedule window closes and the Add Call Notify Criteria page appears again.
8. For Notify on call(s) from, select the phone number that will trigger email notification. These are the choices:
   • Any Phone Number—Sends an email when you receive a call from any phone number. This is the default setting.
   • Any Anonymous Number—Sends an email when you receive a call from a phone number without a caller ID.
   • Any Unavailable Number—Sends an email when you receive a call from a phone number without a caller ID or viewable phone number.
   • Specific Number(s)—Sends an email when you receive a call from any of the specified phone numbers. You can enter up to 12 phone numbers. To search for and select a number from your Company Directory, click Find.
9. Click Add, and then enter additional criteria or click Back to Call Notify Settings at the top of the page to return to the Call Notify Settings page.

To edit a Call Notify criteria rule

1. Open the AT&T Voice DNA® User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Notify immediately below. The Call Notify Settings page appears.
3. Do one of the following:
   • In the Description column, click the name for the rule you want to edit, and then click Edit on the criteria detail page.
   • Click Edit (if not already in edit mode), and then click the Edit icon for the rule.
4. The Call Notify Criteria Details page appears in edit mode.
5. Make your changes to the criteria and click Save. For information about the options available, see To create Call Notify criteria rules, above.

To delete a Call Notify criteria rule

1. Open the AT&T Voice DNA® User Dashboard. (For help with logging in, see Log In.)
2. Click SETTINGS, and then click Call Notify immediately below. The Call Notify Settings page appears.
3. Do one of the following:
   • Click Edit and, for the rule you want to delete, click the Delete icon.
   • In the Description column, click the name of the rule you want to delete, and then, in the Call Notify Criteria Details page that appears, click Delete.

Use Multiple Rules at One Time

You can define multiple rules and specify which rules are active at any given time. If you have multiple rules active at once, the rules are evaluated in the following order:

• Do Not Use Call Notify rules are evaluated first. If multiple "Do Not Use Call Notify" rules are active, they're evaluated in alphabetical order of the rule's name.
• Use Call Notify rules are then evaluated, in alphabetical order of the rule's name.

If a Use Call Notify rule and a Do Not Use Call Notify rule are both defined and active, the Do Not Use Call Notify rule takes precedence. An incoming call that matches the Do Not Use Call Notify rule prevents email from being sent, even though the incoming call otherwise matches the Use Call Notify rule.

Example

You have two Use Call Notify rules active with the names "Calls from Management" and "Weekday rules," and one Do Not Use Call Notify rule active with the name "Calls from Bob." When a call comes in, the rules are evaluated as follows:

• First, the Do Not Use Call Notify rule "Calls from Bob" is evaluated.
• If the call is from Bob's number, no notification is sent (even though Bob's number may be listed in the "Calls from Management" rule). 
• If the call is not from Bob's number, the Use Call Notify rules are evaluated. The "Calls from Management" rule is evaluated first because of alphabetical order. If that rule's criteria are not met, then the "Weekday rules" rule is evaluated.

In this way, you can use Do Not Use Call Notify rules to refine a more general Use Call Notify rule.