AT&T Voice DNA® User Support

Overview

The Directory is a searchable index containing information on everyone in your organization who uses the AT&T Voice DNA® service. It contains every user, hunt group, and fax machine with an AT&T Voice DNA phone number. The Directory also includes users with virtual extensions, who are members of your organization but don't have an AT&T Voice DNA number yet, and external contacts who are called frequently.

In the Directory, clicking any phone number or extension initiates the Place a Call function. It's a convenient way to place calls from your AT&T Voice DNA User Dashboard.

Note: AT&T Voice DNA Administrators can enable the Directory Privacy option for a user or hunt group. When this option is enabled, the user or hunt group does not appear in the Directory.

You can browse through the Directory in either normal or extended view. Normal view displays a short summary of information for each user; extended view displays more information.

You can search for people, sort contents, and filter results by location.

View the Directory

By default, the Directory uses normal view. You can switch between normal view and extended view at any time. The sort order remains the same when you toggle between views.

You can view detailed information about one particular AT&T Voice DNA® user, including location, phone number, extension, wireless number, email address, and time zone.

To view the Directory

1. Log in to the AT&T Voice DNA User Dashboard. For help logging in, see Log In.
2. Click DIRECTORY. The Directory page appears.

3. To change to extended view, click the Extended View icon at the right of the Show box.

4. To return to normal view, click the Normal View icon at the right of the Show box.

To view detailed information about one user

1. Make sure the Directory is in normal view.
2. In the Name column, click the user's name. The User Details page appears.
3. To return to the Directory, click Back to Directory list at the upper-left.

Search, Sort, and Filter

The Directory provides several utilities that can help you quickly find the information you need.

Search

You can search the Directory for names or phone numbers.

To search the Directory

• In the Search box at the top of the Directory page, enter the first few letters of the person's first or last name, or the first few digits of the phone number, and then click Go.

   

  The Directory Search Results page shows all matching entries. The name or number you searched for appears after Search Criteria in the upper-left corner.

To search the Directory from any AT&T Voice DNA page

You can access the Directory from most AT&T Voice DNA® pages by using the Search Company Directory tile at the right of the page.

• Enter a name or number in the box, and then click Go. The Directory page appears.

To use Advanced Search

Advanced Search helps you focus your search. You can search by up to four criteria—name, phone number, extension, and location. (Note that phone numbers and extensions have separate search boxes.) Search returns results that match all the criteria you enter.

For help with advanced searches, click the Quick Help icon at the top-right of the search area.

1. At the top-right of the Directory page, click Advanced Search. The Advanced Search options appear.
2. Enter search criteria in the appropriate boxes, and then click Go.

    

   For example, to find everyone named Doe with a phone extension starting with 11, enter the following:
   • Name: Doe
   • Extention: 11
   • Other fields: Leave blank

    

   Results include everyone who matches both of the criteria. If a person matches only one of the criteria—for example, if the person has the name Doe but not an extension starting with 11—that person won't appear in these results.

    

   Note: If your organization has more than one location, phone extensions from other locations appear in the Directory with their location dialing prefixes. When you search for an extension, enter only the extension number, not the location prefix.

To quickly search for virtual extensions or external contacts

1. At the top-right of the Directory page, click Advanced Search. The Advanced Search options appear.
2. Do one of the following:
   • In the Show box, select Virtual Extensions or External Contacts.
   • For virtual extensions, under Location, enter virt or virtual. For external contacts, under Location, enter ext or extension.
3. If you want to narrow the search, under Name, enter a name.
4. Click Go.

To return to standard search

• Click the arrow at the right of Advanced Search.

Sort Content

In normal view, you can sort the Directory content by any column that has a blue heading (Type, Name, Phone Number, Extension, Wireless).

To sort Directory content

1. Make sure the Directory is in normal view.
2. Click the sort-by blue heading. The content sorts in ascending order.
3. To sort the column in descending order, click the heading again. An arrow appears at the right of a column's heading, showing which column is currently sorted and whether it's sorted in ascending or descending order.

Filter a View by Location

If the Directory content spans multiple locations, you can narrow your results by location.

To show results for only one location

• From any view (including Search Results), select the location from the Show menu at the top of the list.