AT&T Voice DNA® User Support

Overview

Note: This topic covers hoteling host user settings only. For instructions on how to use hoteling guest settings, see Manage Hoteling Guest Settings.

Your IP phone that works with AT&T Voice DNA® has multiple lines. Because you're the phone's owner, your AT&T Voice DNA phone number appears on the primary line. (Depending on your company's policy, your number may appear on several lines. The remaining lines, which are available for other phone numbers, are called secondary lines.)

Hoteling is a feature that enables an AT&T Voice DNA user's phone number and features to be temporarily transferred to another IP phone (called a host phone) on the network. The transferring user is called a hoteling guest user. The host phone's owner is called a hoteling host user. This temporary transfer is called an association between the guest user and the host user. During the association, the guest user's number becomes the primary line on the host phone, which also assumes the guest's active service features such as Locate Me.

When a guest user's AT&T Voice DNA number receives a call, the host phone rings. The guest's own phone (IP phone or virtual extension) doesn't ring. Also, the guest's phone blocks outgoing calls from the primary line, except for emergency 911 calls. For complete details about hoteling, see About Hoteling.

Hoteling is beneficial when a user from one location in your organization visits another location. For example, Jane is a user at another location in your organization. To accommodate visitors, your desk phone is a hoteling host phone. Jane visits your location while you're on vacation, so she uses your workspace. If Jane associates with you as a hoteling guest user, she can use your desk phone with her own phone number and feature settings. She's able to work as if she had her own phone with her.

As an AT&T Voice DNA user, you don't automatically have permissions to use the hoteling feature. Your Administrator controls whether you can be a hoteling host user, guest user, both, or neither. If you have either or both of these permissions, you can control most of your own hoteling settings from the AT&T Voice DNA User Dashboard.

About the Hoteling Settings Page

From the AT&T Voice DNA® User Dashboard, you can manage hoteling functions on the Hoteling Settings page. If you have both guest user and host user permissions, your guest settings appear at the top of the page, with your host settings below. Note that there's a line separating them. It's important to understand that even though your guest and host settings appear on the same page and look similar, they're independent and don't affect each other.

Guest settings begin with Hoteling Guest Status and end with Associated Host. These settings pertain to you as a guest user and a host you associate with. They have nothing to do with your potential role as a host user.

Host settings begin with Hoteling Host Status and end with Access Level. These settings affect any guest user who associates with you, but have nothing to do with your potential role as a guest elsewhere.

If you don't have guest permissions, only the host settings appear. If you don't have host permissions, only the guest settings appear. If you don't have either permission, the Hoteling option doesn't appear on your Dashboard.

To manage hoteling host settings

1. Open the AT&T Voice DNA User Dashboard. For help with this step, see Log In.
2. Click SETTINGS, and then click Hoteling immediately below. The Hoteling Settings page appears, showing your current hoteling status. Hoteling host settings apply to guest users who associate with you.
3. To change settings, click Edit. The page changes to edit mode.

   

4. As a hoteling host user, you can:
   • Set guests' association time limit. This is the maximum time a guest's association with you can be in effect before the system terminates it (unless you choose not to enforce it). Under Limit Guest's Association, enter a number of hours.
   • Decide to enforce the limit. To do so, check or uncheck Enforce Limit. If you uncheck it, your guests can override your association limit.
   • Select the guests' access level: Tenant or Host's Location Only. Tenant means a guest can be any user in the enterprise who has hoteling guest status. Host's Location Only means a guest must be a user in your own location who has hoteling guest status.

      

     Note: Your Hoteling Host Status is set to On. You can't turn it off.

5. Click Save. The Hoteling Settings page shows your updated settings.

   

To release a guest association using the AT&T Voice DNA User Dashboard

1. Open the AT&T Voice DNA User Dashboard. For help with this step, see Log In.
2. Click SETTINGS, and then click Hoteling immediately below. The Hoteling Settings page appears, showing your current hoteling status.
3. Next to This Guest is associated with your device, click Release association.
4. In the Confirm window that opens, click Yes, Drop.

On the Hotel Settings page, This Guest is associated with your device shows No association, and the guest information disappears.

Note: After you release an association, the guest can complete an active call but can't use service features such as Transfer Call or make more calls from the host phone.