AT&T Voice DNA® User Support

You can place and manage calls using the AT&T Voice DNA® Assistant toolbar. To access the toolbar, open Microsoft® Outlook® and click the Add-Ins tab.

This topic shows you how to use the features of the AT&T Voice DNA Assistant toolbar.

 

Login

To log in or out of the AT&T Voice DNA Assistant

• Click the Login icon .

   

  The icon color indicates your login status. While AT&T Voice DNA Assistant attempts to log in, the icon color changes from dark gray to light gray.

  • Dark gray—Logged out
  • Green—Logged in (Your login was successful.)
  • Red—Login attempt was unsuccessful. (You may also receive an error message.)

When you log in successfully, many of the toolbar buttons change color, which indicates that they're now active.

Options

To set options

To set your account options, click the Options icon . For details, see Set AT&T Voice DNA Assistant Options.

 

Services

To set up call management services, click the Services icon , and then follow the appropriate procedure below.

 

AT&T Voice DNA Assistant provides these call management services:

• Anonymous Call Rejection
• Call Forwarding Always
• Calling Line ID Delivery Blocking
• Virtual Office
• Call Waiting

To block incoming calls when the caller ID isn’t available

1. Click Anonymous Call Rejection.
2. Click On.
3. Click Apply, and then click OK.

To forward all your calls

1. Click Call Forwarding Always, and then select On.
2. In the Calls Forward to field, enter the number where your calls will be forwarded.
3. To be notified when a call is forwarded, click Play Ring Reminder when call is forwarded.
4. Click Apply, and then click OK.

To block your caller ID when you place a call outside of your location

1. Click Calling Line ID Delivery Blocking.
2. Select On.
3. Click Apply, and then click OK.

To set up Virtual Office

You can place or receive calls on the AT&T Voice DNA system from any number that you designate as a virtual office.

1. Click Virtual Office.
2. To designate a number as a virtual office location, check Enable for that number.
3. To add a new number to the list of possible virtual office locations:
   • Click Add.
   • In the Phone Number and Description columns, enter the new number and description.
   • Click Enable. The new number is activated as a virtual office.
   • Click Apply, and then click OK.
4. Answer confirmation is applied individually, for each number. To set answer confirmation, click the phone number, and then click Require Answer Confirmation.
5. Click Apply.
6. Repeat this process for each number. When you're finished, click OK.

To turn on call waiting

To be able to answer an incoming call while you're currently connected to another call, turn on call waiting.

1. Click Call Waiting.
2. Click On.
3. Click Apply, and then click OK.

Virtual Office

You can quickly set a phone number as a virtual office location. Virtual office allows you to place or receive calls on the AT&T Voice DNA system from any number that you designate as a virtual office.

 

To set a number as a virtual office location

1. Click the arrow next to Virtual Office.

   

2. To designate a phone number as a virtual office number, click the number (a checkmark appears).

Note: To add additional numbers as possible virtual office locations, click Configure. (See To set up Virtual Office for further instructions.)

 

Call Forward Always

Call Forwarding Always allows you to forward all incoming calls to a phone number that you designate.

 

To set up the Call Forward Always feature

1. Click the Call Forward Always icon . When Call Forwarding Always is active, the icon appears highlighted.
2. To change your call forwarding number:
   • Enter a new Calls Forward to number in the window that appears when you click the Call Forward Always icon.
   • If you’d like a ring reminder, click Play Ring Reminder when a call is forwarded.
   • Click Apply, and then click OK.

Note: This is the same window that's available when you click the Services icon

Call History

Call History allows you to view a list of your most recent received, missed, and dialed calls. You can also place a call from the Call History window.

 

To view your call history

1. Click the Call History icon . Call Types include:
   • Missed call
   • Dialed call
   • Received call

To place a call from the Call History window

1. Click the number you want to call.
2. When your phone rings, answer the call by clicking the Answer Calls icon . The system connects you to your call.

    

   You can also answer the call from the Call Notification window:

Location Directory

From this icon, you can view the directory for your location. You can also place a call from the location directory.

 

To view the location directory

• To view your AT&T Voice DNA Directory, click the Location Directory icon .

To place a call from the location directory

1. Click the number or extension you want to call.
2. When your phone rings, answer the call by clicking the Answer Calls icon . The system connects you to your call.

    

   You can also answer the call from the Call Notification window:

Search

To search for the name of the person you want to call, use the Search field.

 

Note: The directories or folders searched depend upon your Outlook Integration options choices. To modify these options, see Set AT&T Voice DNA Assistant Options.

 

To search for a name and place a call

1. Enter the name of the person you want to call.

   

2. Click the phone number.
3. When your phone rings, answer the call by clicking the Answer Calls icon . The system connects you to your call.

    

   You can also answer the call from the Call Notification window:

   

Dial Contact

To place a call to an Outlook contact, use Dial Contact.

 

To call an Outlook contact

1. Choose Contacts to access your Outlook contacts. The Add-Ins tab closes.

   

   Note: In Outlook 2013, “Contacts” are referred to as “People.”

2. Click the Add-Ins tab.
3. Select one of your contacts.
4. Click the arrow next to Dial Contact, and then click the phone type.

   

5. When your phone rings, answer the call by clicking the Answer Calls icon . The system connects you to your call.

    

   You can also answer the call from the Call Notification window:

   

To place a call

To redial a previously placed call or place a new call, use Place a Call.

 

To place a new call:

1. Enter the number and then press Enter.
2. When your phone rings, answer the call. The system connects you to your call.

To redial a previously placed call:

1. Click the arrow next to Place a Call, select from the list of 10 previously dialed numbers, and then press Enter.
2. When your phone rings, answer the call. The system connects you to your call.

Answer Call

To answer a call

To answer a call, click the Answer Call icon . When your phone rings, the icon color changes from gray to green and a Call Notification window appears.

 

Note: You can also answer a call by clicking the phone number in the Call Notification window.

Hold Call

To put a call on hold or remove a call from hold

1. To put an active call on hold, click the Hold Call icon. After you answer a call, the icon color changes from gray to green.
2. To remove the call from hold, click the Answer Call icon.

Transfer to Voicemail or Retrieve Voicemail

To transfer a call to voicemail

• To transfer an incoming call to your voicemail, click the Transfer to Voicemail or Retrieve Voicemail icon .

To retrieve voicemail

When you have a voicemail message, the envelope in the Transfer to Voicemail or Retrieve Voicemail icon turns yellow. To listen to voicemail messages:

1. Check that you have no active calls.
2. Click the Transfer to Voicemail or Retrieve Voicemail icon . Note: You can interrupt the greeting announcement by pressing the asterisk key (*) on your phone's keypad.
3. Log in to the voicemail system.

Transfer Call

To transfer a call to another active call

• To transfer a call to another active call, click the Transfer Call icon . You're disconnected from the call and the other calls are connected.

   

  Note: You can transfer active calls, calls on hold, or incoming calls.

 

Conference Call

 

Use the Conference Call icon to connect two or more active calls.

 

To set up a conference call

1. Click the Conference Call icon . All active calls are added to the conference.

    

   Note: Your active calls are listed in the TNs Connect list.

2. To add another incoming or outgoing call to the existing conference, click the Conference Call icon again.
3. To remove a caller from the conference, select the number from the TNs Connect list, and then click the End Call icon .

End Call

To end a call

• Click the End Call icon.

TNs Connect

TNs Connect lists active calls. When you answer a call, the active number appears in the TNs Connect window.

• To view a list of active calls, click the down arrow.