AT&T Voice DNA® Administrator Support

Get Started
 
Manage Users
 
Manage User Devices
 
Hoteling
 
Manage Dial Restrictions and Overrides
 
Manage Hunt Groups
 
Manage Company Locations
 
Manage Company Resources
 
Manage Company Settings
 
Manage Location Settings
 
Reports
 
External Applications
 
Glossary
 

Call Transfer/Forward Report

 

The Call Transfer/Forward Report provides details about transferred and forwarded calls. The report includes the following:

  • Number from which the call was transferred or forwarded
  • Name of the person who initiated the transfer or forward
  • Service location of the person who initiated the transfer or forward
  • Number of the call being transferred or forwarded
  • Action type (transferred or forwarded)
  • Destination number
  • Date
  • Time (in the time zone you specify)
  • Call duration (seconds)
  • Call-type indicator (inbound or outbound--forwards are always inbound calls)

 

To run a Call Transfer/Forward Report

  1. Open the AT&T Voice DNA® Administrator Dashboard. (For help with logging in, see Log In.)
  2. At the top of the page, click REPORTS.
  3. On the Reports page that appears, under Service Usage, click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.

     

    If your company is very large, you may see a My Recent Reports tab and an All Reports tab on the Reports page. To run a new report, click All Reports, and then click the report name. To view your pending and saved reports, click My Recent Reports. (For more information, see Manage Reports.)

  1. Specify the report’s time frame:
    • For one day, select Single Day.
    • For a range of days, select Date Range and enter the dates in the format shown, or click the Calendar and select beginning and ending dates.
  2. From the Time Zone list, select the time zone in which you want the report times displayed.

     

    Note: If your organization has more than one location, the default is UTC (Coordinated Universal Time, also called Greenwich Mean Time). If you have only one location, the default is that location’s time zone. You can select any time zone for your report.
  3. Specify the Transfer/Forward Initiator locations, and the extensions you want included in the report:
    • To include all transfer and forward locations and all extensions, select All Extensions in the company.
    • To include specific transfer and forward locations, select Extensions in selected locations, and then check the locations you want to include in the report.
    • To include all extensions at the selected locations, select All extensions in selected locations.
    • To include only a specific extension or range of extensions, select Single extensions/range. Then enter the extension or range in the fields.
  4. Specify the Transfer/Forward Destination location you want to include in the report.
  5. Click Generate Report, and, in the File Download window that opens, click Open to view the results in your spreadsheet application, or click Save to save the results as a text file on your computer.

     

    Note: For larger companies or data sets, the report may not run immediately. Instead, a confirmation message appears, telling you to check the My Recent Reports tab for the report. (For more information on using the My Recent Reports tab and managing reports for large companies, see Manage Reports.)