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Glossary
 

Manage User Dial Restrictions and Overrides

 

Overview

View a User's Dial Restrictions and Dial Restriction Overrides

Add or Remove a User's Dial Restrictions and Dial Restriction Overrides

Overview

 

As an AT&T Voice DNA® Administrator, you can manage dial restrictions on a user-by-user basis, or you can set dial restrictions for multiple users in your company or at a single location. (For more information, see Manage Dial Restrictions – Mass Management.)

 

Dial restrictions limit which calls can be placed, forwarded, or transferred from a user's phone number. (Dial restrictions don't affect incoming calls.) If your organization requires any restrictions, set them using the AT&T Voice DNA Administrator Dashboard.

 

In addition to the general dial restrictions available through AT&T Voice DNA, you can create the following custom dial patterns:

 

Dial restriction patterns Specify a number or range of numbers that a user is restricted from calling, forwarding, or transferring. Use a restriction pattern to create a dial restriction that you can't achieve using general dial restrictions. A dial restriction pattern might consist of single number, single area code, or single international country code.

 

Dial restriction override patterns Specify a number or range of numbers that a user can call, superseding any other dial restriction applied to that user. For example, if a user is restricted from making international calls, you could create a dial restriction override pattern that contains a single international number that the user can call.

 

For information about how to create and manage dial restriction patterns and dial restriction override patterns, see Create and Manage Custom Dial Patterns.

 

Note: Calls to 911, AT&T Voice DNA Customer Care, and voicemail access are permitted, even when the Restrict All Outgoing Calls option is selected.

 

General dial restrictions can include any of the following:

 

Dial restriction Description
All outgoing calls Restricts all outgoing calls from this number, including calls to other users within your organization. Allows incoming calls only.
International calls Restricts international calls that start with 011 or 01.
Information calls Restricts calls to Directory Assistance, domestic and international (411, 555-1212, and Area Code + 555-1212).
Domestic calls (outside your company) Restricts domestic calls made to any 7 or 10 digit number outside your company.
Operator calls Restricts calls starting with 0 (other than international and 00 Information).
Toll free calls Restricts calls to toll-free area codes (for example, 800 or 877).

 

To restrict both local and long distance dialing for a user, you can use the Domestic Calls to Home Area Code restriction and the Domestic Calls Except for Home Area Code restriction together.

 

View a User's Dial Restrictions and Dial Restriction Overrides

 

You can view a user's current dial restriction settings.

 

To view a user's dial restrictions

  1. On the AT&T Voice DNA® Administrator Dashboard, locate the user's information. (For help with this step, see Log In and Use Search).
  2. Click the user's name. The User Details page appears, with the Profile tab selected.
  3. Click Dial Restrictions. The user's Dial Restrictions tab shows the active dial restrictions.

 

  1. To view a brief description of dial restrictions, click the Quick Help icon .

 

Add or Remove a User's Dial Restrictions and Dial Restriction Overrides

 

You can edit a user's general dial restriction settings and apply or remove custom patterns. Saved changes go into effect immediately.

 

Note: To create and edit custom dial restrictions and dial restriction overrides, see Create and Manage Custom Dial Patterns.

 

To add or remove specific dial restrictions or dial restriction overrides

  1. On the AT&T Voice DNA® Administrator Dashboard, locate the user's information. (For help with this step, see Log In and Use Search).
  2. Click the user's name. The User Details page appears, with the Profile tab selected.
  3. Click Dial Restrictions. The user's Dial Restrictions tab shows the active dial restrictions.
  4. Click Edit. The Edit Dial Restrictions page appears, showing the user's current Restrict setting as either All Outgoing Calls or Specific Calls.

 

  1. To change the current dial restrictions and dial restriction overrides on individual call types, select Specific Calls.

     

    The Not Applied and Applied transfer boxes together contain the possible types of dial restrictions and dial restriction overrides.

     

    The Not Applied box shows the inactive dial restrictions and dial restriction overrides.

     

    The Applied box shows the user's current dial restrictions and dial restriction overrides.
  1. To add a restriction or override, select it in the Not Applied box, and then click the right arrow to transfer it to the Applied box.
  2. To remove a restriction or override, select it in the Applied box, and then click the left arrow to transfer it to the Not Applied box.
  3. When you finish setting restrictions, click Save to save your changes or Cancel to retain the current dial restriction settings.

To restrict all outgoing calls

  1. On the AT&T Voice DNA® Administrator Dashboard, locate the user's information. (For help with this step, see Log In and Use Search).
  2. Click the user's name. The User Details page appears, with the Profile tab selected.
  3. Click Dial Restrictions. The user's Dial Restrictions tab shows the active dial restrictions.
  4. Click Edit. The Edit Dial Restrictions page appears.
  5. Under Restrict, select All Outgoing Calls.

     

    Note: The Specific Calls transfer boxes are hidden, but your Specific Calls configuration is maintained until you click Save. You can specify override patterns for a user who has All Outgoing Calls restricted.
  1. To restrict all outgoing calls, click Save. To retain the current dial restrictions, click Cancel.

     

    Note: Calls to 911, AT&T Voice DNA® Customer Care, and voicemail access are permitted, even when the Restrict All Outgoing Calls option is selected.