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Glossary
 

Create Fax Users

 

Overview

 

As an AT&T Voice DNA® Administrator, you can create and manage fax users. If you want a dedicated line for sending and receiving faxes on your AT&T Voice DNA system, you must create a fax machine as a user with a separate phone number.

 

Before You Begin

Before you follow the steps below, you need to know if any phone number has been planned for this fax user. If no specific number has been planned, you can select one from a list of available numbers on the Create User page.

 

While creating a fax user, you can assign a desktop adapter port or location adapter port. For a desktop adapter, you'll need the adapter’s make, model, and MAC address. If this information isn't available when you create the fax user, you can add the device later. For more information, see Manage Location and Desktop Adapter Ports.

 

To access the Create User page and get started

  1. Open the AT&T Voice DNA Administrator Dashboard. (For help with logging in, see Log In.)
  2. In the Users tile, click Create New User. (Or, click RESOURCES to open the Users page, and then click Create User.) The Create User page appears.

Create user screen with fax selected as the user type. 

  1. For User Type, select Fax.
  2. Enter a name for the fax user.

     

    It’s a good idea to choose an identifying name. For example, if user John Doe is responsible for the fax machine, you could use "Fax" as the first name and "Doe" as the last name. This fax user would then appear in a users list as "Doe, Fax" adjacent to "Doe, John." Or you could identify the fax machine’s location, such as "First Floor."

 

To add a phone number and extension

You can create a fax user with a phone number and extension or with only an extension. To create a fax user with only an extension, see To add an extension only, below.

  1. Follow the steps in the procedure above, and then, under Phone Number, select Phone Number and Extension.
  2. Enter the phone number for this fax user. (Dashes in the phone number are optional.)
  3. If you don't have the specific phone number for the fax user, click Select from available phone numbers. The Available Phone Numbers window opens, displaying phone numbers for all locations. (Note: If you're a Location Administrator, the window displays your location’s phone numbers by default.)

    Available Phone Numbers 

  4. To refine the list, do one of the following:
    • Select the user’s location.
    • In the Search Phone Number field, enter the first few digits of a location-appropriate phone number, and then click the Search icon .
  5. Select an available phone number by clicking the checkmark  at its right. The window closes and the selected number appears in the Phone Number field.
  6. To view or edit the extension associated with this phone number, click Show/Edit extension.
  7. At this point, you’ve entered all the information required to create the fax user. All other fields use default settings. You can enter the fax user’s device and adjust features, now or later.

 

To add an extension only

You can create a fax user with only an extension. A fax user with only an extension can make calls and receive calls from within the company. However, an external party can’t directly dial a fax user with only an extension. To add a phone number and extension, see To add a phone number and extension, above.

  1. Follow the steps in the first procedure above, and then, under Phone Number, select Extension only (no phone number).
  2. For Location, if you have more than one location, select the location for this fax user. If you have only one location, it appears automatically.
  3. For Extension, enter the extension for this fax user.
  4. At this point, you’ve entered all the information required to create the fax user. All other fields will use default settings. You can enter the user’s device and adjust the features package now, or later.

 

To set up optional fax user information

A fax user can’t support a fax machine until you add a device. You can add the device now, or later. To set up the device at another time, see Manage Location and Desktop Adapters.

 

When you set up the device, you can specify device options including port, feature package, and codec priority.

 

Codec priority is available on analog adapter ports. It allows you to specify the codec for the device according to your business needs and preferences. Fax transmissions always use G.711 encoding. The default codec priority setting will configure the adapter port to use a codec setting of G.711 preferred. Optionally, you can select the G.711 only codec setting. 

  1. Follow the steps in the first procedure above, and then, on the Create User page, under Primary Device, select Desktop Adapter or Location Adapter. Note that "Device" refers to the adapter and port, not the fax machine itself.
    • Desktop adapter—From the Device Make/Model list, select the device’s vendor and model. Enter the device’s MAC address (available on a sticker on the device or on your original invoice). Optionally, you can select a Codec Priority for the adapter.
    • Location adapter—The Device Make/Model and Device MAC Address are filled in automatically according to the device provisioned for the location. Optionally, you can select a Codec Priority for the adapter.
  2. From the Device Port list, select the adapter port used to connect the fax machine.
  3. Under Features, specify the package for this fax user: Standard, Enhanced, or Premium. By default, Standard is selected for a fax user. You can change to a different package type if the location has one of that type available.

 

To create the fax user and complete the process

  1. When you've finished entering all the information, click Create User. A fresh Create User page appears. At the top, you’ll see a confirmation message and your newly created fax user’s information.
  2. If you assigned the fax user a desktop or location adapter, reboot the adapter to configure the new port assignment. If you can't do this yourself, be sure to notify someone who can.
  3. Note the following when rebooting:
    • Desktop adapter—While a desktop adapter is rebooting, all calls for devices connected to the desktop adapter are disrupted. Rebooting an Edgewater 250IAD desktop adapter takes 20–30 minutes. You must wait for the cycle to complete before you can make or receive calls from devices connected to the Edgewater 250IAD.
    • Location adapter—While a location adapter is rebooting, all calls from your location are disrupted, not just calls for non-IP phones and fax machines that are connected to the adapter phone ports. Rebooting most location adapters takes only a few minutes. If the location adapter hasn't been rebooted in a while, rebooting may initiate a firmware upgrade and take 15–20 minutes to complete.