AT&T Voice DNA® Administrator Support

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Glossary
 

Manage User Features

 

Overview

Edit a User's Features

Available User Features

Overview

 

AT&T Voice DNA® provides users with a variety of phone and voicemail features. As an AT&T Voice DNA Administrator, you assign a feature package (Standard, Enhanced, or Premium) to each user. Users with an Enhanced or Premium package can manage many of their features from the AT&T Voice DNA User Dashboard. Users with the Standard package have limited features and no access to the AT&T Voice DNA User Dashboard.

 

From the AT&T Voice DNA Administrator Dashboard, you can activate or deactivate these features for users:

  • Active Package: Standard, Enhanced, or Premium (feature list dependent on selected feature package)
  • Account Codes – Mandatory
  • Account Codes – Optional
  • Anonymous Call Rejection
  • Automatic Callback
  • Barge-in Exempt
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Directed Call Pickup (Enhanced and Premium only)
  • Directed Call Pickup with Barge-in (Enhanced and Premium only)
  • Music On Hold
  • Intercom Over Speakerphone (Enhanced and Premium only)
  • N-Way Conferencing (Enhanced and Premium only)
  • Virtual Office (Premium Only)

You can also assign users' voice mailboxes. Users with the Premium package and a voice mailbox can then access voicemail features. For more information, see Manage Voice Mailboxes. For a complete list of user features, see Available User Features.

 

Note: Users who are members of a hunt group may have their individual phone features overridden by the hunt group's settings when they receive a call through a hunt group. For more information, see About Hunt Groups.

 

Edit a User's Features

 

You can change a user's feature package and activate or deactivate certain individual features.

 

To edit a user's feature settings

  1. On the Premier home page, click either Manage Users or Manage AT&T Voice DNA® Service, and then locate the user's information. (For help with this step, see Log In  and Use Search).
  2. Click the user's name. The User Details page appears, with the Profile tab selected and in view mode.
  3. Click Features.

     

    The user's Features tab appears in view mode, displaying the user's current active features in two transfer boxes. The Available Features box and the Active Features box together contain the administrator-managed features for the active package (Standard, Enhanced, or Premium).
  1. To change the user's feature settings, click Edit. The Features tab changes to editing mode.

 

  1. Under Active Package, select Standard, Enhanced, or Premium. You can select a different package type for the user only if the location has one of that type available.
  2. The Active Features box contains the selections you want this user to have. Do one of the following:
    • To activate a feature, select the feature in the Available Features box, and then click the right arrow to move the feature to the Active Features box.
    • To deactivate a feature for this user, select the feature and click the left arrow to move the feature into the Available Features box.
  3. Click Save. The Features tab returns to view mode.

     

    Note: Be sure to save your changes. If you click another tab or navigate away from the User Details page before you save, your changes will be lost.

 

Available User Features

 

The tables below describe the user features of AT&T Voice DNA® by package. The features available to a user depend on the following:

  • The feature package assigned to the user (Standard, Enhanced, or  Premium)
  • Whether a voice mailbox is assigned (Enhanced and Premium only)
  • The user's membership in a hunt group (for calls coming in to the hunt group's number)
  • Configuration of line appearances on another user's IP phone keys
  • Use of non-IP phones (users with non-IP phones don't have access to the full list of features)
  • Use of the AT&T Voice DNA User Dashboard (users with the Enhanced or Premium package who don't elect to set up a Premier account don't have access to the full list of Enhanced or Premium features)

Note: Fax users don't have call waiting or voicemail, even if assigned an Enhanced or Premium package.

For more detailed information, see the user help online and the Quick Reference Guide for each compatible phone model.

 

Standard Package Features
Feature Description
Account Codes – Mandatory and Optional The Mandatory Account Code feature prompts users to enter a valid account code when making a call (other than 911 or AT&T service calls) outside of the location.

 

Users assigned the Optional Account Code feature can make a call without entering a code. They can also use a feature access code before making a call, make a consultative transfer using a code, make a blind transfer without a code, or enter a code mid-call.
Anonymous Call Rejection Rejects all incoming calls with blocked Caller ID.
Auto Call Back Busy When a user calls a phone number that's busy, Auto Call Back Busy checks the busy number for the next 30 minutes. When the phone number becomes free, Auto Call Back Busy rings the user and then connects the call.
Barge-In Exempt Specifies that a number or extension can't be interrupted mid-call by the Directed Call Pickup with Barge In feature.
Call Forwarding indicator (audible) Rings the user's phone with a short reminder ring each time a call is forwarded.
Call Forwarding Always Forwards all calls to the user's phone. This is also referred to as Send All Calls.
Call Forwarding Busy Forwards calls that come in while a user's phone is busy.
Call Forwarding No Answer Forwards an incoming call when a user doesn't answer.
Call Forwarding Not Reachable Allows users to redirect incoming calls to a specified destination when the user's device can't be reached by the network (for example, during a local power outage).
Call Park Allows users to park a call so that any member of the location group or enterprise can retrieve it with the Call Park Retrieve function. Only one call can be parked against a given extension at a time.
Call Return Enables a user to return a call to the phone number of the last call received.
Call Transfer Enables users to transfer a call to a specified destination.
Call Waiting Enables a user to answer a call while engaged in another call. The user can turn off this feature.
Caller ID Block Always Allows users to specify that their Caller ID is always blocked when making calls.
Caller ID Block - per call Allows users to block the delivery of their identity for only the current call.
Calling Line ID delivery Delivers the identity of the calling party to the party called.
Codec Priority Allows an administrator to choose a specific voice codec (from a supplied list) for an IP phone or adapter port.
Enhanced Call Logs (viewable by administrator) Allows 90 days of call logs to be stored for each user, up to a maximum of 10,000 logs per user.
Extension Only Users and Freeform Extensions Allows users to have an extension instead of full phone number with an extension. (Extension Only)

 

Allows users to have extensions that don't match the last digits of their phone number. (Freeform)
Last Number Redial Lets users place a call to the last number dialed.
Music on Hold Enables users to play music to callers when a call is on hold. Users can turn this feature off.
Privacy (from Directory) Hides the user's name and number from the company directory.
Three-way call Enables users to set up and host a three-way conference call directly from their phones.

 

Enhanced Package Features

Users with the Enhanced Package have all of the Standard package features plus those
described below.
Feature Description
Advanced Locate Me, Ring All at Once

Allows users to set up a list of up to 10 numbers that are automatically called simultaneously when the user doesn’t answer a call or when a set of selective criteria is met. Criteria are set using the AT&T Voice DNA User Dashboard.
Advanced Locate Me, Ring in Order

Allows users to set up a list of up to five numbers that are automatically called in order when they don’t answer the phone or when a set of selective criteria is met. Criteria are set using the AT&T Voice DNA User Dashboard.

AT&T Voice DNA User Dashboard

Provides access the AT&T Voice DNA User Dashboard through Premier, and enables users to view and manage many features, such as voicemail and call logs.

Call Notify

Lets a user define a set of rules that cause certain incoming calls to trigger an email notification of the call to a user-specified email address.
Directed Call Pickup Allows users to pick up unanswered calls across a location group or an enterprise by entering a code and the extension of the ringing line.

Directed Call Pickup with Barge In

Allows users to pick up unanswered and active calls across a location group or an enterprise by entering a code and the extension of the ringing line. Also allows users to barge in to an active call by entering a different code and the extension of the other AT&T VDNA user on the active call. When a user barges in, a warning tone plays for the already connected parties and a three-way call is established.

Enhanced Call Logs (viewed through the AT&T Voice DNA User Dashboard)

Allows 90 days of call logs to be stored for each user, up to a maximum of 10,000 logs per user.

Intercom Over Speakerphone

Enables users to call another phone number in their organization's AT&T Voice DNA service and be instantly connected. The recipient's phone automatically answers the call in speakerphone mode.

Multiple Line Appearance

Allows a user’s phone number to appear on multiple devices simultaneously. For example, a user’s phone number can appear on the user’s primary device, the user’s secondary device(s), and can also appear as a secondary line appearance on another user’s IP phone. All devices displaying the number can be used to answer an incoming call or originate a call with that number as the Caller ID. If presence is set to “shared,” a user can put a call on hold on one phone and resume the call on another phone that displays the same phone number.

N-way Conferencing (using the AT&T Voice DNA User Dashboard)

Allows users to set up and conduct conference calls from the AT&T Voice DNA User Dashboard with up to 15 participants, adding and dropping people as necessary.

Place a call (using the AT&T Voice DNA User Dashboard)

Allows users to place a call by clicking any number link or entering a phone number on the AT&T Voice DNA User Dashboard. The service first rings the user’s AT&T VDNA phone number (or Virtual Office-enabled location), and then rings the chosen destination.

 

Premium Package Features

Users with the Premium Package have all of the Standard and Enhanced package features plus
those described below.

Feature Description
Priority Alert

Lets a user define a set of rules that cause certain incoming calls to trigger a priority ring tone and pattern when the call is sent to an AT&T Voice DNA-enabled IP phone.
Virtual Office

Allows users to define one or more phone numbers to act like their AT&T Voice DNA number. This feature allows users to work remotely and use their mobile phones or other phones for business purposes.

Voicemail

Provides users with a voice mailbox that allows callers to leave voice messages.

Voicemail Logs

Allows a user to view and manage voicemail messages that are received at their personal number.
Voicemail – Restrict Access Allows an administrator to block a user's voicemail access, so that the user can't view voicemail messages on the AT&T Voice DNA User Dashboard or forward an attachment of a voicemail message via email. This is a company-level setting that can be overridden at a user level.