AT&T Voice DNA® Administrator Support

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Glossary
 

Reset IP Password

 

As an AT&T Voice DNA® Administrator, you can manage users' profile settings.

 

Although rarely needed, if Customer Care requests it, you can reset a user's phone's Session Initiation Protocol (IP) password. The IP password is used as a security measure to protect against fraud.

 

To reset a user's IP password

  1. From the Users tile on the AT&T Voice Administrator Dashboard, locate the user's information. (For help with this step, see Log In and Use Search).
  2. Click the user's name. The User Details Profile page appears.
  3. Next to VDNA IP Password, click Reset Password, which generates a new password. A confirmation message indicating a successful reset appears.
  4. Reboot all devices (IP phones, desktop adapters, location adapters) on which the user's number appears.

     

    Note the following while rebooting adapters:

     

    Location adapter—While a location adapter is rebooting, all calls from your location are disrupted, not just calls for non-IP phones and fax machines that are connected to the adapter phone ports. Rebooting most location adapters takes only a few minutes. If the location adapter hasn't been rebooted in a while, rebooting may initiate a firmware upgrade and take 15–20 minutes to complete.

     

    Desktop adapter—While a desktop adapter is rebooting, all calls for devices connected to the desktop adapter are disrupted. Rebooting an EdgeWater 250IAD desktop adapter takes 20–30 minutes. You must wait for the cycle to complete before you can make or receive calls from devices connected to the EdgeWater 250IAD.