AT&T Voice DNA® Administrator Support

Overview

As an AT&T Voice DNA® Administrator, you can manage the assignment of custom dial restrictions and dial restriction overrides.

Company Administrators can assign dial restriction or dial restriction override patterns for an entire company, a specific location, and users in the company.

Location Administrators can assign dial restriction or dial restriction override patterns to users at the locations they manage.

To manage the assignment of dial restrictions on a user-by-user basis, see Manage User Dial Restrictions and Overrides.)

About Dial Patterns

Dial restrictions limit which calls can be placed, forwarded, or transferred from a user's phone number. (Dial restrictions don't affect incoming calls to that number.)

In addition to the general dial restrictions available through AT&T Voice DNA, you can create either of the following patterns and assign them to individuals, a location, or company-wide:

Dial restriction patterns Specify a number or range of numbers that a user is restricted from calling. Use a dial restriction pattern to create a restriction that you can't achieve using general dial restrictions. A dial restriction pattern might consist of single number, single area code, or single international country code.

Dial restriction override patterns Specify a number or range of numbers that a user can call, superseding any other dial restriction applied to that user. For example, if a user is restricted from making international calls, you could create a dial restriction override pattern that contains a single international number that the user can call.

For information about how to create and manage dial restriction patterns and dial restriction override patterns, see Create and Manage Custom Dial Patterns. For information about general dial restrictions, see Manage User Dial Restrictions and Overrides.)

View and Manage Dial Pattern Assignment

You can use the Mass Management capability to view all users assigned to specific dial restrictions, dial restriction patterns, and dial restriction override patterns. You can also unassign these restrictions from users or assign these restrictions to additional users.

To view and edit dial restrictions user lists

1. Open the AT&T Voice DNA® Administrator Dashboard, and then click MASS MANAGEMENT. (For help with this step, see Log In.) The Dial Restrictions page appears.
2. From the Show dial restrictions for list, select the group of users you want to view (Company Only, Company and Location, or Location Only). If you select an option that includes a location, select the location in the next field that appears.
3. Do one of the following:
   • To see the user list for dial restrictions and dial restriction overrides assigned to all outgoing calls, select All Outgoing Calls.
   • To see the user list for dial restrictions and dial restriction overrides assigned to specific calls, select Specific Calls.

      

     The dial restrictions and dial restriction overrides appear.

      

     Note: To view a dial pattern, click the blue pattern name. The Pattern Details page appears. To edit or delete the pattern, see Create and Manage Custom Dial Patterns.
4. Click the box at the left of the dial restrictions and patterns for which you want to view a user list.
5. Click Get Users. The list that appears at the bottom of the page contains all users who have all the dial restrictions and dial patterns you selected.

    

6. To assign additional users to this list, click Assign. The Assign Users window opens.
7. To remove users from this list, click Unassign. The Unassign Users window opens.
8. Select the users you want to add or remove from the list. If you are a location administrator, only users in your location appear in the list.
9. Click Save. The Assign Users or Unassign Users window closes, and the Dial Restrictions page reappears.
10. To save the list of users as a text file for use outside of the Administrator Dashboard, click Save results to a text file.

Note: Calls to 911, the AT&T Voice DNA Customer Care, and voicemail access are permitted, even when you check the Restrict All Outgoing Calls option.